Frequently asked questions
For dog owners
How does booking work?
Pick a walker (or let the manager assign one), choose a date and time, and confirm. You’ll get an email confirmation, an SMS when the walker arrives, and a full walk report with photos when it’s done.
Are walkers background-checked?
Pro and Adult tier walkers are background-checked and insured. Teen and Kid tiers are not, and that’s indicated on every walker card.
What if I need to cancel?
Cancel 24+ hours ahead for a full refund. Within 24 hours: 50%. Within 2 hours: no refund. Each tenant can set their own policy.
Can I book recurring walks?
Yes. On the booking page, choose Weekly or Every weekday and we’ll schedule them out 12 weeks at a time. You can pause or cancel anytime.
How are payments handled?
Stripe. We never see your card. Charges go directly to your local walking business via Stripe Connect. Full PCI compliance handled by Stripe.
For dog walkers
How do I get started?
Sign up, add your zone, set your rates, and accept your first booking. We auto-build optimized routes when you have multiple walks the same day.
How do I get paid?
Stripe Connect. Payouts hit your bank on Stripe’s standard schedule (usually within 2 business days), minus the 12% platform fee.
For walking businesses
What does the platform do?
Everything Time To Pet does, plus what they should have built: smart route optimization, multi-dog group walks, manager dispatch board, true white-label (your domain, colors, logo, Stripe), and flat pricing instead of per-walker fees.
Can I use my own domain?
Yes, on Pro and above. Point a CNAME at our Cloudflare Worker, we provision the SSL, and your owners book at your domain.
Do you take a commission on bookings?
Yes, 12% by default (negotiable on enterprise plans). It comes out of the booking via Stripe Connect’s application fee, so you never wire it manually.
Privacy & safety
What data do you collect?
Account info (email, name), dog info (breed, age, vet info), bookings, walk reports, GPS check-in/out points. See Privacy Policy.
Do you sell data?
Never. We make money on platform fees and SaaS subscriptions only.